This Privacy Policy explains how BarnBuddy collects, uses, stores, and shares information when you visit the website, create an account, make or manage a profile, search for providers, submit an inquiry, send a message, request a booking, make a payment, leave a review, or use another BarnBuddy feature.
1. Information we collect
- Account and contact information: name, email address, telephone number, login information, role, and notification preferences.
- Profile and service information: barn or business details, ZIP code, city and state, service categories, travel radius, availability, rates, experience, biographies, photographs, and other information you choose to publish or submit.
- Bookings, inquiries, messages, and reviews: requested services and dates, instructions, message content, attachments, booking status, reviews, and related communications.
- Verification information: provider-verification responses and, for equine dentists, privately submitted license or certification information and supporting documents. Private credential numbers and documents are not intended for public profiles.
- Payment information: payment and connected-account identifiers, transaction status, and amounts. Card information is processed by Stripe and is not stored directly by BarnBuddy.
- Technical and usage information: IP address, browser and device information, page URL, timestamps, engagement events, notification subscription identifiers, and ZIP-alert anti-abuse information.
- Legal-consent records: user ID, acceptance time, IP address, user agent, page URL, Terms version, interface version, and the acceptance language presented.
2. How we use information
We use information to operate and secure BarnBuddy; authenticate users; create and display profiles; match owners and providers; enable inquiries, messages, bookings, reviews, alerts, and payments; verify providers; send service and account communications; prevent fraud and misuse; maintain legal records; troubleshoot and improve the service; and comply with legal obligations.
3. When information is shared
Information may be shared with owners or providers as needed to operate profiles, matching, messaging, and bookings; with vendors that process information for BarnBuddy; when required by law or necessary to protect users, animals, property, BarnBuddy, or others; and as part of a business transfer. BarnBuddy does not currently use third-party advertising pixels and does not sell personal information for targeted advertising.
Current service providers include Supabase for authentication, databases, storage, and server functions; Resend and Supabase authentication email for email delivery; OneSignal for web push notifications; Stripe for payments and connected-provider payouts; GoDaddy infrastructure for domain, DNS, and website hosting; OpenStreetMap and Leaflet for maps; and Zippopotam.us for ZIP-code location lookup. Software files may also be delivered through jsDelivr, unpkg, and esm.sh.
4. Public and private information
Public profile information may be visible to website visitors. Messages, nonpublic booking details, account credentials, and private verification records are intended only for authorized users, BarnBuddy administrators, and service providers that need the information to operate the platform. Do not place sensitive information in a public-profile field.
5. Cookies, local storage, and similar technology
BarnBuddy uses browser storage, authentication tokens, service workers, and notification identifiers to keep users signed in, remember settings, improve loading, support installed-app behavior, and operate notifications. BarnBuddy also records first-party engagement events in its own Supabase database. BarnBuddy does not currently include Google Analytics, Meta Pixel, or another third-party advertising tracker.
6. Retention and security
We retain information for as long as reasonably needed to operate the service, complete transactions, maintain required legal or consent records, resolve disputes, prevent misuse, and meet legal obligations. Retention periods vary by record type. BarnBuddy uses access controls and private storage for sensitive verification documents, but no system can guarantee absolute security.
7. Your choices
You may update profile information and notification settings through the website where available. Email and availability-alert messages may contain unsubscribe or cancellation controls. You may request access, correction, or deletion of applicable personal information by contacting BarnBuddy. Some records may be retained where required for security, legal, payment, fraud-prevention, or recordkeeping purposes.
8. Children
BarnBuddy is not directed to children under 13, and BarnBuddy does not knowingly collect personal information from children under 13. Contact BarnBuddy if you believe a child has submitted personal information.
9. Changes to this policy
BarnBuddy may update this Privacy Policy as the service changes. The effective date above identifies the current version. Material changes may also be communicated through the website or account communications.
10. Contact
Privacy questions or requests may be submitted through the BarnBuddy support page or sent to hello@yourbarnbuddy.com.